Business Voice over Internet Protocol (VoIP) systems are specifically designed to streamline and operate all of your business’ calling needs. Be it calls within your company, calls to other companies or correspondence with clients and customers, you need to ensure that your phone system holds up and meets all of your requirements.
There are a variety of residential, domestic phone systems on the market, as well as ones designed for use by businesses. You might be wondering what the difference is, or why your business cannot simply implement one of the many residential VoIP phone systems available. If you think about it, what we have here are two vastly different purposes. Residential phone systems will be used for mainly personal calls, whereas there are many more factors to consider in regards to business phone systems.
Because of the difference, business-specific calling plans will have many more enterprise related features to boost success. Residential phone systems tend to have very basic inbound/outbound calling features, but business VoIP phone systems have a wide array of options.
VoIP systems allow you to make calls through your broadband network, as opposed to relying on traditional analogue telephone lines. Some of the specialist features you would expect from a comprehensive business VoIP phone system are: a Private Branch Exchange system (PBX) and call management features, among other elements that optimise your productivity.
PBX phone systems and the additional call management and productivity features will not come with standard telephone systems. However, most providers do offer these options, so it is well worth investigations the full range of features on offer. It is even more important that your phone service provider is flexible, reliable and mobile when your profits are depending on it.
Business VoIP systems will use a PBX to help manage calls. The PBX is able to route calls within your company’s office extensions (internal communications), as well as routing inbound and outbound calls. Business phone systems which have multiple users and extensions necessitate a decent PBX system. Legacy PBX equipment is expensive, takes up a lot of space and requires ongoing maintenance. In the digital world we live in today, virtual PBX and hosted PBX systems are gaining popularity.
Hosted PBXs are managed by your business VoIP phone service provider, and virtual PBXs are hosted on the Internet, utilising cloud technology. Though some people who prefer traditional models of communication may find the lack of a physical system uncomfortable, it is much more convenient and efficient for your company.
Residential telephone systems will not provide you with features such as PBX and productivity management, since the average domestic user will not demand such features. This is why it is critical that your business chooses a phone system that offers the right features. If your business phone service provider doesn’t offer any of the features discussed here, or if you have settled for a residential phone system, you could be delaying your success.