The Glazing Arbitration Scheme (TGAS) is an independent ADR (alternate dispute resolution) scheme, which offers customers the opportunity to resolve a dispute with a trader in a straightforward, hassle-free way. TGAS is the primary ADR scheme for the glass and double-glazing industry, meaning that if there are any unresolved complaints regarding the purchase and/or installation of conservatories, windows, glazing, and more, then there is an effective resolution and arbitration procedure for consumers to fall back on. TGAS aims to always make unbiased, fair and impartial decisions – and only for a low-cost fee.
Member companies of the GGF (Glass and Glazing Federation) who sell direct to customers are registered traders with the TGAS. Some FENSA registered firms have also elected to be included in the scheme. Consumers who deal with TGAS traders have the confidence that any unresolved complaints will be dealt with through a transparent, inexpensive and professional procedure, in accordance with all legal principles. TGAS offers protection for both consumer and trader, and the arbitrator will process the enquiry from a neutral standpoint, and make decisions (and sometimes, enforceable awards) that are legally binding for both parties.
TGAS is operated by the Centre for Effective Dispute Resolution (CEDR). One of its core objectives is to reach efficient solutions to unresolved disputes, preventing escalation. The process offered by TGAS saves all parties involved considerable time and money. As CEDR is a Chartered Trading Standards Institute certified ADR body, only highly-qualified, industry standard arbitrators will be assigned to cases.
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