TrustMark is a trade scheme designed to help connect consumers with trusted, registered firms who can provide high quality services in and around their home. One of the many services covered by TrustMark is replacement windows and glazing. In the domestic trades sector, this is the only Government-endorsed standards scheme. To ensure the maintenance of high industry standards, replacement window providers only receive accreditation upon completion of a thorough vetting and inspection procedure. TrustMark employs qualified Scheme Operators to monitor member firms.
Aside from setting industry standards, TrustMark has additional benefits for consumers. There is always insurance protection on replacement windows which are installed (or any other domestic services or products from TrustMark approved firms), which means that there is coverage for the consumer, even if the provider they used stops trading. In the rare event that there are any issues with the tradesperson providing the replacement windows which cannot be resolved, TrustMark offers a dispute service for customers, with the goal of achieving the smoothest and most positive outcome.
There are other reputable traders in the replacement window and glazing sector which aren’t registered firms with TrustMark. However, the rigorous assessment (including on-site inspections) process involved in firms becoming registered with TrustMark means that all the background and quality checks have already been done. This gives the consumer peace of mind when they are tying to decide on a provider of replacement windows, and there is always the TrustMark disputes process to fall back on if there was any dissatisfaction.